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Short Courses

Provide Responsible Gambling Services (RCG)

SITHGAM001 Provide Responsible Gambling Services

If your work duties involve gaming machines, you require Responsible Conduct of Gambling (RCG) training.

The RCG course, also known as SITHGAM001 Provide Responsible Gambling Services, helps to promote safety (harm minimisation) in venues where there are gaming machines. The course covers a range of topics, including; problem gambling, harm minimisation, and gambling laws.

Obtaining your RCG will require attendance to a one day course at one of our branches. Upon successful completion, you will receive a nationally recognised accreditation and Liquor and Gaming NSW Competency Card (valid in NSW for 5 years).

Who should complete this training

RCG training is mandatory if your work duties involve gaming machines. RCG training applies to:

  • licensees of a full hotel licence
  • secretaries of a registered club
  • staff with gaming machine duties
  • staff who pay out winnings
  • staff who patrol or serve in the gaming machine area.


This course is delivered in a classroom environment with theoretical and practical components.


This course is generally delivered in one full day.


Speak to your local Novaskill branch pricing for this course. Discounts may apply when students completed RSA also.

Unit of Competency

SITHGAM001 Provide Responsible Gambling Services

Work Placement

This qualification does not require work placement.


There are no pre-requisites for this course.

Student Support

Friendly support, advice and assistance is provided by our teaching staff and Student Services Division to all students.


Many students that complete their RCG also choose to complete their RSA also (SITHFAB001 Provide Responsible Service of Alcohol). For those working in hospitality, completing SIT30616 Certificate III in Hospitality is also extremely advantageous.

Awarded by

HGT Australia Ltd. trading as Novaskill RTO Code: 6996.

General information about this course

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling. Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries. Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

When you’ve successfully completed your training, you’ll receive a Statement of Attainment as well as an RSA Interim Certificate, and you can then apply for your RSA/RCG photo competency card.

Find out everything you need to know about being a student at Novaskill and other important documents here.