Step into a leadership role with confidence!

Business Services

BSB42015 Certificate IV in Leadership and Management

Let your passion for leadership shine as you help those around you reach their fullest potential.

Responding to unanticipated challenges in today’s business world has become a key skill especially for those in managerial roles. With the latest theories and practical approaches to management, this course is designed to help plan, execute and evaluate your own work and the work of your team. If you’re looking for career advancement or a new position, this nationally recognised qualification is for you.

Here’s what you’ll learn;

The secrets to becoming (and staying) a communication ninja!

Join us online for 12 weeks as we reveal the secrets of how to become a comms ninja! You’ll learn how to communicate effectively as a leader and lead workplace relationships to promote team cohesion. PLUS, we’ll teach you how to identify your top priorities and access learning opportunities, to ensure your professional development is on point!


  • BSBLDR401 – Communicate effectively as a workplace leader

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

  • BSBLDR402 – Lead effective workplace relationships

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

  • BSBWOR404 – Develop work priorities

This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.

How teamwork really does make the dream work!

Feel like you could be getting more from your team? Join us digitally for 12 weeks to discover new and innovative ways to plan and supervise team performance to ensure your getting the best possible output for your business.


  • BSBLDR403 – Lead team effectiveness

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

  • BSBINN301 – Promote innovation in a team environment

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

  • BSBLED401 – Develop teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

The fine art of REALLY getting things done.

Don’t shoot in the dark! Actually implement that organisational plan, make sure your team is across your continual improvement system and your WHS policy is monitored closely. In 12 weeks, you’ll be well on your way to achieving those strategic goals with the absolute optimal efficiency possible!


  • BSBMGT402 – Implement operational plan

This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

  • BSBMGT403 – Implement continuous improvement

This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

  • BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

How to ensure every customer leaves a great review!

How great would life be if EVERY customer loved you? Take 12 weeks to really understand your customer’s needs, desires, and learn how to implement your strategically designed strategies to promote your products and services in a way that really ‘speaks’ to your customers.


  • BSBCUS401 – Coordinate implementation of customer service strategies 

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

  • BSBCUS402 – Address customer needs

This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

  • BSBMKG413 – Promote products and services 

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

I’m liking the sound of this!

Potential career outcomes

Upon successful completion of the qualification, career pathways may include, but are not limited to:
– Leading Hand
– Sales Team Coordinator
– Team Leader

Units of Competency

Students complete 12 units.


This course can be delivered online, face-to-face in a classroom, self-paced via correspondence, or as a combination of both. Please ask for more details.


Students are able to study full time, part time or with an employer as a traineeship for a maximum of 24 months.


The price for this qualification is based upon specific eligibility requirements and concessions may be available to some students. For more information, please visit Fee Information or contact us for a quote. Payment options vary.

Work Placement

This qualification does not require work placement, however it is strongly advised.


There are no specific pre-requisites for this course. Students may be required to undertake an initial pre-enrolment assessment to determine their suitability for this level of study.

Student Support

Friendly support, advice and assistance is provided by our teaching staff and Student Services Division to all students.


Graduates may choose to further their study through enrolment in BSB51915 Diploma of Leadership and Management or BSB61015 Advanced Diploma of Leadership and Management. *Novaskill may not offer these qualifications.

Awarded by

HGT Australia Ltd. trading as Novaskill RTO Code: 6996.

Successful completion of this course will lead to a nationally recognised qualification in Australia.

Looking for specific units? Speak to us about a customised study option.

For more detailed information about studying with us or specific units of competency, request a Course Guide now!

Find out everything you need to know about being a student at Novaskill and other important documents here. 


NSW Students: Courses for eligible students and trainees in New South Wales are subsidised by the NSW Government. For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students
or please call 1300 772 104.

QLD Students: Courses for eligible students and trainees in Queensland are funded by Queensland Government. For more information, please visit https://training.qld.gov.au/providers/funded