Ramp up your admin skills!

Business Services

BSB40516 Certificate IV in Business Administration

Business admin has so much to offer. Get ready to thrive in any business with this diverse qualification.

If you are seeking to advance your career in business administration, then the BSB40515 Certificate IV in Business Administration is the right qualification for you. This qualification is suited to a range of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.

Here’s what you’ll learn:

Become an organisational master.

  • BSBADM405 Organise meetings   

This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

  • BSBADM406 Organise business travel       

This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

Fall in love with dynamic office documents.

  • BSBITU401 Design and develop complex text documents     

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

  • BSBITU402 Develop and use complex spreadsheets

This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.

  • BSBWRT401 Write complex documents 

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

Customer care is the new black

  • BSBCUS401 Coordinate implementation of customer service strategies

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

  • BSBCUS402 Address customer needs

This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

  • BSBCUS403 Implement customer service standards

This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.

Be so good they can’t ignore you.

  • BSBMKG413 Promote products and services

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

  • BSBMKG414 Undertake marketing activities

This unit describes the skills and knowledge required to plan, implement and manage basic marketing and promotional activities. It is a foundation unit covering general and basic marketing and promotional activities that do not require detailed or complex planning or implementation.

  • BSBREL401 Establish Networks

This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

I’m liking the sound of this!

Potential career outcomes

Upon successful completion of the qualification, career pathways may include, but are not limited to:
– Administrator
• Executive Personal Assistant
• Project Officer

Units of Competency

Students complete 13 units.


This course can be delivered online, face-to-face in a classroom, self-paced via correspondence, or as a combination of both. Please ask for more details.


Students are able to study full time, part time or with an employer as a traineeship for a maximum of 24 months.


The price for this qualification is based upon specific eligibility requirements and concessions may be available to some students. For more information, please visit Fee Information or contact us for a quote. Payment options vary.

Work Placement

This qualification does not require mandatory work placement, However, access to a workplace will provide a real life, on-the-job experience and the opportunity to practise what you learn. It is suggested that at least 30 hours of work simulation/experience be undertaken.


There are no specific pre-requisites for this course. Students may be required to undertake an initial pre-enrolment assessment to determine their suitability for this level of study.

Student Support

Friendly support, advice and assistance is provided by our teaching staff and Student Services Division to all students.


Graduates may choose to further their study through enrolment in BSB40215 Certificate IV in Business, BSB42015 Certificate IV in Leadership and Management or BSB51915 Diploma of Leadership and Management.

Awarded by

HGT Australia Ltd. trading as Novaskill RTO Code: 6996.

Successful completion of this course will lead to a nationally recognised qualification in Australia.

Looking for specific units? Speak to us about a customised study option.

For more detailed information about studying with us or specific units of competency, request a Course Guide now!

Find out everything you need to know about being a student at Novaskill and other important documents here. 


NSW Students: Courses for eligible students and trainees in New South Wales are subsidised by the NSW Government. For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students
or please call 1300 772 104.

QLD Students: Courses for eligible students and trainees in Queensland are funded by Queensland Government. For more information, please visit https://training.qld.gov.au/providers/funded