Set yourself apart and go for that promotion!

Business Services

BSB40215 Certificate IV in Business

Start climbing that corporate ladder now!

Develop the knowledge and abilities needed to take you to the top by learning to implement strategies, analyse reports, and undertake new ventures. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. You’ll learn to practically and effectively manage the office administration aspects of a business, and gain a focused understanding of today’s business world.

Here’s what you’ll learn;

Breaking: Word processing and spreadsheets aren’t that boring after all!

Become the office go-to person for impressive Word and Excel documents. Learn how to write, design and develop complex spreadsheets and text documents.


  • BSBITU401 – Design and develop complex text documents

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

  • BSBITU402 – Develop and use complex spreadsheets

This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.

  • BSBWRT401 – Write complex documents

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

Stop selling and start listening! Customer service for 2020.

Are you REALLY listening to your customers? Join us as we teach you how to address their individual needs and then implement stellar customer service standards!


  • BSBCUS402 – Address customer needs

This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

  • BSBCUS403 – Implement customer service standards 

This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.

How to build a selling machine and track its success!

Learn how to establish solid business networks and get them spruiking about your products/services to the world! Use these contacts to power a well oiled selling machine and then track success with well maintained financial records.


  • BSBMKG413 – Promote products and services 

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

  • BSBREL401 – Establish networks

This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

  • BSBFIA301 – Maintain financial records

This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.

How to gain control over your workplace safety and analyse results, so you too can win WHS awards!

Novaskill are multi award winning WHS champions in the Hunter Region! Let our experienced trainers teach you how to implement and monitor your WHS policies and procedures and then analyise and present your data that will impress any fair work AND your clients.


  • BSBRES411 – Analyse and present research information

This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems and sources. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality and reliability of the information, and preparing and producing reports.

  • BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.



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Potential career outcomes

Upon successful completion of the qualification, career pathways may include, but are not limited to:
– Administrator
– Executive Personal Assistant
– Project Officer

Units of Competency

Students complete 10 units.


This course can be delivered online, face-to-face in a classroom, self-paced via correspondence, or as a combination of both. Please ask for more details.


Students are able to study full time, part time or with an employer as a traineeship for a maximum of 24 months.


The price for this qualification is based upon specific eligibility requirements and concessions may be available to some students. For more information, please visit Fee Information or contact us for a quote. Payment options vary.

Work Placement

This qualification requires work placement to give you real life, on-the-job experience and the opportunity to practice what you learn. Ask us for details about how this can be conducted.


There are no specific pre-requisites for this course. Students may be required to undertake an initial pre-enrolment assessment to determine their suitability for this level of study.

Student Support

Friendly support, advice and assistance is provided by our teaching staff and Student Services Division to all students.


Graduates may choose to further their study through enrolment in a BSB51915 Diploma of Leadership and Management or BSB60215 Advanced Diploma of Business. *Novaskill may not offer these qualifications.

Awarded by

HGT Australia Ltd. trading as Novaskill RTO Code: 6996.

Successful completion of this course will lead to a nationally recognised qualification in Australia.

Looking for specific units? Speak to us about a customised study option.

For more detailed information about studying with us or specific units of competency, request a Course Guide now!

Find out everything you need to know about being a student at Novaskill and other important documents here. 


NSW Students: Courses for eligible students and trainees in New South Wales are subsidised by the NSW Government. For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students
or please call 1300 772 104.

QLD Students: Courses for eligible students and trainees in Queensland are funded by Queensland Government. For more information, please visit https://training.qld.gov.au/providers/funded