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BSB30115 Certificate III in Business

Are you ready to get down to business? This is the perfect entry-level qualification to get you started.

Get started, get ahead, and get qualified in business! This qualification reflects the practical and fundamental roles of individuals across different industry sectors. A fantastic course for those looking for a holistic introduction to business and corporate advancement!

Here’s what you’ll learn;

All customers are all different… and sometimes they won’t love your business.

Understanding that not every customer is the same is the key success. Learn how to deliver exceptional service to ALL of your customers but also how to respond when things go wrong.


  • BSBCUS301 – Deliver and monitor a service to customers

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

  • BSBCMM301 – Process customer complaints

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

  • BSBDIV301 – Work effectively with diversity

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

In order to win, you need to begin!

Get organised, sort your priorities and get started! Learn how to prioritise your day and use basic business technology to create simple documents.


  • BSBWOR301 – Organise personal work priorities and development 

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

  • BSBWRT301 – Write simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

  • BSBWOR204 – Use business technology

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

Get the most out of your office documents now!

Ever wondered what all those extra buttons and tabs do in Word, Excel or Power Point? Let us guide you through how to get the most out of your everyday business software!


  • BSBITU313 – Design and produce digital text documents

This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.

  • BSBITU314 – Design and produce spreadsheets

This unit describes the skills and knowledge required to develop spreadsheets through the use of both cloud-based and non-cloud based spreadsheet applications.

  • BSBITU312 – Create Electronic Presentations

This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

How to find and unleash some of the rarest of human commodities

A heightened sense of self-awareness is undoubtedly a highly sort after quality but imagine if you could be more aware, more organized AND a great communicator? Learn how to become an employer’s dream come true!


  • BSBADM307 Organise Schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

  • BSBWRK311 – Develop self-awareness

The aim of this unit is to allow learners to improve their self-reliance, self-esteem and confidence by developing task-management skills.

  • BSBXCM301 – Engage in workplace communication

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.

I’m liking the sound of this!

Potential career outcomes

Upon successful completion of the qualification, career pathways may include, but are not limited to:
– Accounts Clerk
– Administration Assistant
– Word Processor

Units of Competency

Students complete 12 units.


This course can be delivered online, face-to-face in a classroom, self-paced via correspondence, or as a combination of both. Please ask for more details.


Students are able to study full time, part time or with an employer as a traineeship for a maximum of 12 months.


The price for this qualification is based upon specific eligibility requirements and concessions may be available to some students. For more information, please visit Fee Information or contact us for a quote. Payment options vary.

Work Placement

This qualification does not require work placement, however it is strongly advised.


There are no specific pre-requisites for this course. Students may be required to undertake an initial pre-enrolment assessment to determine their suitability for this level of study.

Student Support

Friendly support, advice and assistance is provided by our teaching staff and Student Services Division to all students.


Graduates may choose to further their study through enrolment in BSB40215 Certificate IV in Business, BSB42015 Certificate IV in Leadership and Management or BSB51915 Diploma of Leadership and Management.

Awarded by

HGT Australia Ltd. trading as Novaskill RTO Code: 6996.

Successful completion of this course will lead to a nationally recognised qualification in Australia.

Looking for specific units? Speak to us about a customised study option.

For more detailed information about studying with us or specific units of competency, request a Course Guide now!

Find out everything you need to know about being a student at Novaskill and other important documents here. 


NSW Students: Courses for eligible students and trainees in New South Wales are subsidised by the NSW Government. For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students
or please call 1300 772 104.

QLD Students: Courses for eligible students and trainees in Queensland are funded by Queensland Government. For more information, please visit https://training.qld.gov.au/providers/funded