Build skills that are useful in any professional field!

Business Services

BSB20120 Certificate II in Workplace Skills

Are you ready to get down to business? This is the perfect entry-level qualification to get you started.

Get started in the world of business!

Get started in the business world and work on developing skills that are useful in all aspects of your working life. This entry-level qualification is not only nationally accredited but is a fun mix of foundational skills. If you’re considering a job in business services or administration, this is for you. As you progress, you will carry out a range of procedural, clerical, administrative and operational tasks that require self-management and basic technology. This is a great place to start if you’re preparing to begin your working life.

Potential career outcomes

Upon successful completion of the qualification, career pathways may include, but are not limited to:
– Administration Assistant
– Receptionist
– Data Entry Clerk

Units of Competency

Students complete 10 units.


This course can be delivered online, face-to-face in a classroom, self-paced via correspondence, or as a combination of both. Please ask for more details.


Students are able to study full time, part time or with an employer as a traineeship for a maximum of 12 months.


The price for this qualification is based upon specific eligibility requirements and concessions may be available to some students. For more information, please visit Fee Information or contact us for a quote. Payment options vary.

Work Placement

This qualification does not require mandatory work placement. However, access to a workplace will provide a real life, on-the-job experience and the opportunity to practise what you learn. It is suggested that at least 40 hours of work simulation/experience be undertaken.


There are no specific pre-requisites for this course.

Student Support

Friendly support, advice and assistance is provided by our teaching staff and Student Services Division to all students.


Graduates may choose to further their study through enrolment in BSB30120 Certificate III in Business.

Awarded by

HGT Australia Ltd. trading as Novaskill RTO Code: 6996.

Successful completion of this course will lead to a nationally recognised qualification in Australia.

Looking for specific units? Ask for a copy of our Course Guide and speak to us about customising this qualification to suit your specific needs.

For more detailed information about studying with us or specific units of competency, request a Course Guide now!

Find out everything you need to know about being a student at Novaskill and other important documents here. 


NSW Students: Courses for eligible students and trainees in New South Wales are subsidised by the NSW Government. For consumer protection information please visit https://smartandskilled.nsw.gov.au/for-students
or please call 1300 772 104.

QLD Students: Courses for eligible students and trainees in Queensland are funded by Queensland Government. For more information, please visit https://training.qld.gov.au/providers/funded