Are you REALLY listening to your customers? Join us as we teach you how to address their individual needs and then implement stellar customer service standards! Join us online for 7 weeks as you learn how to sell ice to an eskimo! **This course is part of BSB40215 Certificate IV in Business. You may choose to study this alone or enrol in the full qualification. Contact us for more details. https://novaskill.com.au/register-your-interest-to-study/