Understanding that not every customer is the same is the key success. Learn how to deliver exceptional service to ALL of your customers but also how to respond when things go wrong. Join us online for 4 weeks as we reveal what you NEED to know about every customer. **This course is part of BSB30115 Certificate III in Business. You may choose to study this alone or enrol in the full qualification. Contact us for more details. https://novaskill.com.au/register-your-interest-to-study/