Are you a small retail business owner or are you working in the retail industry and want to take your business or career to the next level? Completing a Certificate III in Retail from Novaskill offers industry best training practices across a diverse range of core retail skills.

Get real world skills

The Certificate III in Retail develops retail and business skills with practical applications in the workplace covering areas such as store presentation, leading and managing staff while providing a safe working environment, designing and implementing customer service strategies and financial resources, food safety, human resources and more. Novaskill’s Retail program brings together the very best current training materials, highly experienced trainers and career coaches to ensure your qualification and experience have immediate real world application.

Qualification Description

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.