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Serve up a career in hospitality


Certificate IV in Hospitality

If you are planning to take your career in hospitality to the next level, then Certificate IV in Hospitality from Novaskill is the way to start.

With industry best practice processes and a diverse range of core skills, this course will equip you with the necessary skills and knowledge to take on mid-level and above roles in various hospitality environments. Your first step in career progression starts here.

Get real world skills

The Certificate IV in Hospitality develops practical skills in areas such as managing workplace diversity, enhanced customer service, managing conflict, leading and managing people as well as operations, finance and office management. If you are serious about a career in Hospitality, the Certificate IV in Hospitality is the next level in career advancement.

Novaskill brings together the very latest training materials and highly experienced trainers and career coaches to ensure your qualification and experience have immediate, real world application.

Who is this for?

This qualification is ideally suited to participants that have a sound working knowledge of the hospitality industry and are keen to progress their careers to the next level.

Students complete 21 units.

Students must undertake an initial pre-enrolment assessment to determine their suitability for this level of study. International students require IELTS 5.5 (min) or equivalent.


BSBDIV501       Manage diversity in the workplace

SITHIND004       Work effectively in hospitality service

SITXCCS007       Enhance customer service experiences

SITXCOM005       Manage conflict

SITXFIN003       Manage finances within a budget

SITXHRM001       Coach others in job skills

SITXHRM003       Lead and manage people

SITXMGT001       Monitor work operations

SITXWHS003       Implement and monitor work health and safety practices


SITXFSA001      Use hygienic practices for food safety

BSBITU306      Design and produce business documents

SITXCRI001      Respond to a customer in crisis

BSBSUS401      Implement and monitor environmentally sustainable work practices

BSBFIA401      Prepare financial reports

SITHFAB004      Prepare and serve non-alcoholic beverages

SITHFAB005      Prepare and serve espresso coffee

SITHFAB007      Serve food and beverage

SITHFAB019      Plan and monitor espresso coffee service

SITXFSA002      Participate in safe food handling practices

SITXHRM002      Roster staff

SITXINV004      Control stock

SITXCRI001      Respond to a customer in crisis

BSBFIA401      Prepare financial reports

SITHFAB002      Provide responsible service of alcohol

SITHFAB003      Operate a bar

Putting my staff through training at Novaskill has made an enormous difference to the operating efficiency of our business. I cannot recommend them highly enough.


  • 6 months full time
  • Part time courses available
  • Traineeship – 36 months by direct entry
  • – 24 months where trainee holds Certificate II Hospitality
  • – 12 months where trainee holds Certificate III Hospitality

Training and Assessment is available by mixed mode, combining online theory with face to face seminars and classroom courses either one day per week or per fortnight. See website for further details.


120 industry placement hours


  • Classroom
  • Seminar/Workshop


  • Face to face
  • Phone
  • Online


Once completed, individuals could progress to SIT50313 Diploma of Hospitality or to Diploma qualifications in any service industry.

Completing this certificate has given me the skills to confidently take on new roles and career progression.


  • Customer Service Supervisor
  • Duty Management
  • Shift Manager
  • Food and Beverage Supervisor
  • Bar Manager
  • Office Supervisor or Team Leader
  • Gaming Supervisor or team leader


SIT20213       Certificate II in Hospitality

SIT20312       Certificate II in Kitchen Operations

FDF20111       Certificate II in Food Processing

SIT30713       Certificate III in Hospitality

FDF30111       Certificate III in Food Processing

SIT31013       Certificate III in Catering Operations

SITXFSA101       Safe Food Handling


BUSINESSES:      You may be eligible to receive up to $4,000 per person in government training assistance to upskill your staff

EMPLOYEES       Payment plans available

VET FEE-HELP       Not applicable

See our upcoming Hospitality courses