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Develop the skills to advance your retail experience


Certificate IV in Retail Management

Are you a small retail business owner or are you working in the retail industry and want to take your business or career to the next level?

Completing a Certificate IV in Retail Management from Novaskill offers industry best training practices across a diverse range of core retail management skills.

Get real world skills

The Certificate IV in Retail Management develops retail management and business skills with practical applications in the workplace covering areas such as store management and presentation, leading and managing staff while providing a safe working environment, designing and implementing customer service strategies and financial resources, food safety, human resources and more.

Novaskill’s Retail Management program brings together the very best current training materials, highly experienced trainers and career coaches to ensure your qualification and experience have immediate real world application.

Who is this for?

The Certificate IV in Retail Management has been developed for retail business operators and owners or those working in a retail or business-to-business environment. Students complete 10 units.

Students must undertake an initial pre-enrolment assessment to determine their suitability for this level of study. International students require IELTS 5.5 (min) or equivalent.

Retail business owners inform of an immediate increase in business revenue which they attribute to the strategies developed from people completing this course.


SIRXMER405      Manage store presentation and pricing

SIRXMGT003A      Lead & manage people

SIRXWHS403      Provide a safe work environment


TLIA2011A      Package goods

BSBCUS401B      Coordinate implementation of customer services strategies

SIRXFIN004A      Manage financial resources

SIRRFSA302      Monitor food safety program

SIRXHRM001A      Administer human resources policy

SIRXHRM002A      Recruit and select personnel

SIRXINV005A      Control inventory

SIRXINV404      Manage retail merchandise

SIRXMPR001A      Profile a retail market

SIRXMER304      Present products

SIRXMER406      Monitor in-store visual merchandising displays

SIRXRSK404      Control store security

SIRXSLS406      Manage sales and service delivery

“This course enabled me to FastTrack my career and move from shop assistant to store manager”.


  • 6 months full time
  • Part time courses available
  • 24 months by direct entry
  • 12 months where trainee holds SIR30212

Training and Assessment is available by mixed mode, combining online theory with face to face seminars and classroom courses either one day per week or per fortnight. See website for further details.


Encouraged by not mandatory


  • Online
  • Classroom


  • Face to face
  • Phone
  • Online

As a small business owner operating in the retail environment this course has enabled me to put into practice with immediate effect the strategies I learned taking my business from good to great.


  • Department Manager
  • Merchandise Manager
  • Customer Service Manager
  • Shift Manager
  • Small Business Retail Owner


TLI31610       Certificate III in Warehousing Operations

SIR20212       Certificate II in Retail Services

SIR30212       Certificate III in Retail Operations


BUSINESSES       You may be eligible to receive up to $4,000 per person in government training assistance to upskill your staff

EMPLOYEES       Payment plans available

VET FEE-HELP       Not applicable

See our upcoming Retail Management courses